Delivery

We send all our packages with GLS or UPS within EU. You can choose any shipping address you want within the EU. When we receive your order we strive to ship within the first 24 hours of the next coming week day. Then it takes 1-5 days to deliver on your chosen address. Delays during holidays/bank holidays may occur.

Returns

You have 30 days to regret your purchase from the day of arrival or the day reported to arrive. All Christmas presents can be exchanged until the end of January.

Return the product to us in the same condition and quantity (with hangtags etc.) as you received it. Fill out the return form with the correct return code and send us the item within 30 days of arrival. As soon as we receive your return, the amount will be refunded to your account. You also have the option to cancel the order by refusing to receive the goods. If you do this, the item is returned to us. All freight costs for returned items are at the customers expense.

All parcels remain the responsibility of the customer until it is received at our returns address stated below.

Download return note here

Send your return directly to our warehouse and not to a parcel store. Important!

Note: We can only handle returned products that you have purchased through Fatmoosebrand.com. Remember to save the tracking number. You are responsible for the product until it arrives at our warehouse. Send the returned goods to:

Warehouse address:

Textile Logistics Denmark ApS
att: Fat Moose
Thrigesvej 27
7430 Ikast
Denmark

If you have any further questions please don't hesitate to contact us at info@urbanbrands.dk or +45 31 24 45 03