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Do you ship to the UK and Norway?

No, we don’t. It’s too complex after Brexit and no EU membership.


Do I pay for the returns myself?

Yes, and you can choose a freight company of your own choice, but they must deliver to business addresses.


I am missing my return note, where can I find it?

Contact to get a new one sent pr e-mail.


How can I track my parcel?

You can find the number (Track & trace/Tracking number) on your order confirmation and follow your parcels journey.


When is my money returned?

As soon as we have received your shipment at the warehouse, me will make the return payment to you. Sometimes your bank holds your money a couple of days.


Is it possible to exchange the size to another size?

No, unfortunately we cannot do this through our systems. Ship the wrong size back to us, an make a new order with correct size.

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The RE-ZIP loop

Return and be rewarded

Choose RE-ZIP to save the planet from yet another single-use packaging, and receive a voucher as a thank you. When you return the packaging, it will be reused again and again and again...

After receiving your order, simply fold the empty RE-ZIP packaging and return it like this:

  • 1

    Scan RE-ZIP QR

    Scan QR code to find the nearest Drop Point in the RE-ZIP app

  • 2

    Find Drop Point

    When you scan the RE-ZIP QR, you will receive a voucher as a thank you

  • 3


    Return the empty RE-ZIP packaging for free at your local Drop Point