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WELCOME TO FAT MOOSE - THE URBAN/OUTDOOR BRAND | FREE SHIPPING OVER 50€

Do you ship to the UK and Norway?

No, we don’t. It’s too complex after Brexit and no EU membership.

 

Do I pay for the returns myself?

Yes, and you can choose a freight company of your own choice, but they must deliver to business addresses.

 

I am missing my return note, where can I find it?

Contact info@urbanbrands.dk to get a new one sent pr e-mail.

 

How can I track my parcel?

You can find the number (Track & trace/Tracking number) on your order confirmation and follow your parcels journey.

 

When is my money returned?

As soon as we have received your shipment at the warehouse, me will make the return payment to you. Sometimes your bank holds your money a couple of days.

 

Is it possible to exchange the size to another size?

No, unfortunately we cannot do this through our systems. Ship the wrong size back to us, an make a new order with correct size.

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The RE-ZIP loop

Return and be rewarded

Choose RE-ZIP to save the planet from yet another single-use packaging, and receive a reward as a thank you. When you return the packaging, it will be reused again and again and again...

After receiving your order, simply fold the empty RE-ZIP and return it like this:

  • 1

    Find Drop Point

    Find Drop Point in the RE-ZIP app

  • 2

    Scan

    Scan RE-ZIP QR code at the Drop Point to receive your reward

  • 3

    Return

    Return the empty RE-ZIP for free at the Drop Point